Outpatient Services Representative

1 week ago


Providence, Rhode Island, United States Lifespan Full time
Job Summary

We are seeking a highly organized and detail-oriented Outpatient Services Representative to join our team at Lifespan. In this role, you will be responsible for providing exceptional patient care and administrative support to our outpatient clinics.

Key Responsibilities
  • Schedule patients using our hospital's scheduling system, ensuring accurate and timely appointments.
  • Complete pre-registration and registration processes, verifying demographic data and insurance information.
  • Collect co-payments and provide patients with receipts, while maintaining a high level of customer service.
  • Mail informational materials to new patients and coordinate clinic/treatment programs as needed.
  • Act as an outpatient center receptionist, answering phone calls and greeting arriving patients.
  • Handle coding and billing tasks, ensuring accurate and timely submission of claims.
  • Organize medical records and ensure patient files are complete prior to treatment/clinic visits.
Requirements
  • High School Diploma or equivalent required.
  • Six months experience coding and billing using online billing systems.
  • Knowledge of medical terminology, diagnosis codes, and procedure codes.
  • Excellent customer service and communication skills.
Work Environment

This is a part-time position working a shift schedule. The ideal candidate will be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.



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