Senior Support Specialist
3 days ago
We are seeking a skilled Level 2 Support Technician to join our team onsite in Greenwood, SC.
Job Description- Delve into desk-side service to deliver top-notch support for laptop/desktop related hardware/software break-fix incidents.
- Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software for internal users at the site.
- Support configuration and installation of desktops, including patch updates and hardware replacements.
- Provide PC-grade UPS (Uninterruptible Power Supply) support.
- Offer 'Smart Hands' support for access points and switches based on Standard Operating Procedure or as guided by the client IT team.
- Assist the client's IT team with network and infrastructure initiatives, including hardware and systems administration.
- Participate in meetings and planning sessions related to maintenance, upgrade, infrastructure inventory, risk assessment, and disaster recovery activities at the site.
- Must have experience with Windows 10 and 11.
- Must be familiar with ticketing systems.
- Must be willing to work a day shift schedule and some overtime, after-hours, weekends, and on-call.
The estimated annual salary range for this position is $60,000-$80,000. We offer a comprehensive benefit package including Health Insurance, 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
Please note that we cannot sponsor H1B visas at this time. CompucomStaffing supports Equal Employment Opportunity.
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