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Service Advisor

1 month ago


Tulsa, Oklahoma, United States Jim Glover Chevrolet Full time
Job Overview

We are seeking a highly skilled and organized Service Advisor to join our team at Jim Glover Chevrolet. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Oversee service orders and workflow to ensure prompt and courteous service to customers.
  • Take ownership of the customer's experience by providing additional support and ensuring a positive impression.
  • Provide exceptional customer service, answering technical questions and addressing concerns in a professional and courteous manner.
  • Manage technician time and distribute work efficiently to meet customer needs.
  • Assist in diagnosing vehicle problems, ordering parts and tools as necessary, and overseeing warranty claims.
  • Reinforce company policies and adhere to company standards, ensuring compliance with applicable laws and regulations.
Requirements
  • Organized and friendly personality with excellent communication skills.
  • Demonstrated ability to manage others and prioritize tasks effectively.
  • Strong time management skills and ability to work with minimal supervision.
  • Professional and well-groomed personal appearance.
  • Consistent record of service and sales success, with a strong focus on customer satisfaction.
  • Team-oriented and self-motivated, with a commitment to excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.