Associate Account Manager

4 weeks ago


Austin, Texas, United States AbbVie Full time
Job Description

As a Sales Enablement Specialist at AbbVie, you will play a critical role in supporting our Regional Account Management and Field Sales teams. Your primary responsibility will be to develop a solid foundation of system, product, and sales enablement knowledge, which will enable you to transition into Regional Account Management and Inventory Management teams.

You will work closely with our tenured Regional Account Managers to gain hands-on experience supporting Field Sales Operations. This role requires strong analytical and problem-solving skills, as well as the ability to navigate complex systems and processes.

We are looking for a highly motivated individual who is passionate about sales enablement and customer service. If you thrive in a fast-paced environment and are committed to building strong relationships with sales and customers, we encourage you to apply.

Key Responsibilities
  • Support Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
  • Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)
  • Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.)
Requirements
  • Ability to multi-task—juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
  • Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
  • Exceptional relationship-building skills both internally and externally
  • Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end-to-end customer operations processes
  • Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
  • At least 3 years' experience in a client-facing role with a similar function
  • Bachelor's degree from accredited college or university preferred or a combination of education and relevant experience


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