Datacenter Operations Specialist

4 weeks ago


Charlotte, North Carolina, United States Agility Partners Full time
Data Center Operations Specialist

At Agility Partners, we are seeking a highly skilled Data Center Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data center infrastructure.

Key Responsibilities:

  • Setup and monitor system and service monitoring in alignment with established processes and standards.
  • Monitor systems, service status, scheduled jobs, and scripts in real-time.
  • Log incidents, events, and alerts as they occur in alignment with defined standards.
  • Provide Tier 1 support and troubleshooting in alignment with defined processes, standards, and systems/service documentation.
  • Escalate incidents, events, and alerts to appropriate teams and/or on-call personnel in alignment with defined escalation processes and on-call schedules.
  • Communicate shift log results to appropriate stakeholders in alignment with defined communication protocols at the conclusion of each shift.
  • Escalating, starting, restarting, cancelling, and pausing jobs, events, job plans, and other services.
  • Placing sign-off times on all printed schedules.
  • Performing a daily Forecast (future run) to verify that scheduled jobs are or will run on a specific date as requested per Calendar keywords or job dependencies.
  • Releasing job plans and printing checks for the weekly processing of Corporate, Levy, Touchpoint, Crothall, and ESS payroll in alignment with established processes.
  • Printing off-cycle checks in alignment with established processes.
  • Provide after-hours user support.
  • Conduct Data Center walk-throughs and monitoring in alignment with defined processes.
  • Demonstrate critical thinking skills to help diagnose and troubleshoot issues.
  • Work with the User Support Services team to identify common issues and develop appropriate documentation, training, and automation.
  • Establish working partnerships with IT teams and external partners to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying infrastructure problems.
  • Approach problem solving by understanding the current state, conducting root problem analysis, solution identification, and then planning implementation and delivery activities.
  • Develop "as is" and "to be" diagrams to visually represent challenges, risks, and opportunities for improvements.

Requirements:

  • Strong understanding of data center operations and infrastructure.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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