Practice Lead

4 weeks ago

Houston, Texas, United States Houston Methodist Full time

Job Summary

The Practice Lead position at Houston Methodist is responsible for coordinating the daily functions and operations of the department/practice. This includes first-level escalation and direction of assigned support employees in the department/practice.

In partnership with management, this position ensures the department/practice is followed according to established standard operating procedures. This includes ensuring all members of the team are providing unparalleled patient care and customer service in a timely, professional, and safe manner.

This position designs and monitors the workflow of the office/department to create the best environment for patients, providers, staff, and management.

The Practice Lead position will provide necessary and ongoing training to staff to encourage productivity and support providers in delivering excellent patient care.

Responsibilities

  • Coordinates the daily department/practice operations, partnering with management, for providers and associated extenders, including patient appointments and/or surgical scheduling, and physician scheduling as needed.
  • Ensures staff communicate professionally and effectively with all patients and visitors to ensure they are greeted and/or assisted in a timely manner.
  • Maintains office efficiency by planning and implementing changes within the office setting, including, but not limited to, organizing daily schedules and work activities and providing coverage to meet patient's needs.
  • Role models' healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Serves as preceptor, mentor, and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement.

Requirements

  • High School diploma or equivalent education.
  • Five years of health care or clerical support experience, preferably in a provider practice.
  • LICENSES AND CERTIFICATIONS - REQUIRED: N/A.

Working Conditions

This job requires the ability to work in a fast-paced environment and to prioritize multiple tasks and responsibilities. The employee must be able to work effectively in a team environment and to communicate professionally and effectively with all patients and visitors.

Houston Methodist Experience Expectations

Provide personalized care and service by consistently demonstrating our I CARE values:

  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

Practices the Caring and Serving Model, Delivers personalized service using HM Service Standards, and Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words).

Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job.

Displays cultural humility, diversity, equity, and inclusion principles.

Actively supports the organization's vision, fulfills the mission, and abides by the I CARE values.

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