Community Health Services Coordinator

4 days ago


Sylmar, California, United States Heluna Health Full time
Job Summary

We are seeking a skilled Community Health Services Coordinator to join our team at Olive View UCLA Medical Center. In this role, you will work in a fast-paced, high-volume environment interacting with patients and require adherence to HIPAA and patient confidentiality requirements. Your strong customer service and communication skills will enable you to treat patients with courtesy and respect while providing high levels of customer services in a culturally and linguistically sensitive fashion.

About the Role

You will use several technology platforms, including ORCHID electronic health records and websites, to determine insurance coverage verification. Your ability to work in a team-oriented environment and maintain confidentiality will be essential in this position. As one of the first points of contact with Olive View UCLA Medical Center and the Department of Health Services, you will create an environment for a positive patient experience.

Responsibilities

• Patient Access: Interviews patients bedside and completes accurate registration using Workstation on Wheels (WOW) by following registration guidelines in various areas such as Emergency Room, Urgent Care Clinic, Psychiatric Emergency Room, and Labor and Delivery
• Operating Systems: Ability to use several technology platforms simultaneously
• Customer Services: Adhere to LACO-DHS behavior and appearance standards, demonstrates strong customer service and communication skills, treats patients with courtesy and respect, adheres to HIPAA and patient confidentiality

Requirements

• Minimum 2 years customer service experience
• Clearances per DHS employment contract
• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Outlook, and TEAMS, etc.
• Typing skills

Working Conditions

The job requires standing occasionally, walking occasionally, sitting constantly, handling frequently, reaching outward occasionally, reaching above shoulder occasionally, climb, crawl, kneel, bend not applicable, lift/carry occasionally - up to 15 lbs, push/pull occasionally - up to 15 lbs, see constantly, taste/smell not applicable.

Estimated Salary Range: $19.49 - $28.62 per hour.

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