Customer Service Representative

4 weeks ago


Altoona, Iowa, United States Firestone Full time
Job Summary:

As a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and ensuring customer satisfaction with our products and services. Your key responsibilities will include thoroughly assessing customer needs, recommending appropriate products and services, and effectively communicating sales and promotions. You will also be responsible for resolving customer complaints in a timely and suitable manner and following up with customers to ensure satisfaction.

Key Responsibilities:
  • Assess customer needs through direct interactions and recommend appropriate products and services.
  • Effectively communicate sales and promotions to customers.
  • Resolve customer complaints in a timely and suitable manner.
  • Follow up with customers to ensure satisfaction with products and services.
  • Perform tire services including tire repair, new tire installs, tire mounting, rotations, and balancing.


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