Customer Service Delivery Advocate

7 days ago


Natick, Massachusetts, United States Carvana Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a critical role in delivering exceptional customer experiences in your market.

Key Responsibilities
  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Load and unload vehicles onto the hauler, inspecting the vehicle to ensure safe transportation.
  • Complete customer paperwork and document thorough notes in our customer tracking system.
  • Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.
Requirements
  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
  • Must be able to read, write, speak, and understand English.
  • Requires high and low levels of movement, with the ability to reach, twist, kneel, crouch, climb, balance, and squat.
  • Frequent driving requires excellent visual acuity and manual dexterity.
About Carvana

At Carvana, we're passionate about delivering an exceptional customer experience. We're a brand that values honesty, transparency, and customer satisfaction. As a Customer Service Delivery Advocate, you'll be an ambassador for our brand, representing our values and commitment to excellence.

We're an equal employment opportunity employer, committed to diversity and inclusion. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information.



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