Customer Service Representative

6 days ago


Hialeah, Florida, United States Hundredfold Holdings, LLC Full time

At Hundredfold Holdings, LLC, we are committed to delivering exceptional services and creating a welcoming work environment. As a Customer Service Representative, you will play a crucial role in achieving this goal.

Job Description:

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer service, ensuring that clients and vendors feel valued and supported.

Your primary responsibilities will include:

  • Greeting clients and vendors warmly, making them feel comfortable and assisted
  • Answering, screening, and transferring incoming calls to the appropriate person through a multi-line phone system
  • Logging phone calls and documents into an online document management system
  • Receiving deliveries by courier or messenger and advising the appropriate staff for pick-up of boxes and envelopes
  • Maintaining a tidy reception area and conference rooms
  • Ensuring mail correspondence is delivered to the appropriate office staff
  • Assisting office staff with clerical duties, including faxing, copying, and organizing/maintaining files, as needed
Qualifications:
  • Excellent verbal and written communication skills in English and Spanish
  • Strong organizational abilities and attention to detail
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Demonstrated ability to multitask and prioritize in a fast-paced environment
  • Customer service-oriented with a friendly and professional demeanor
  • Basic bookkeeping skills
  • Familiarity with office equipment operation and troubleshooting
  • 1-2 years of experience in a similar role preferred
  • High school diploma or equivalent required; Associate's degree in Business Administration or related field a plus
  • Ability to maintain confidentiality and exercise discretion when handling sensitive information
Benefits:

We offer a comprehensive benefits package, including health benefits, pretax healthcare and dependent care saving accounts, life insurance, paid time off, holidays, and a 5% match on your 401K contributions. Additionally, we provide confidential counseling services, mental health support, and financial guidance.

Estimated Salary: $40,000 - $60,000 per year

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