Senior Systems Engineer

2 weeks ago


Louisville, Kentucky, United States TCI Technology Consulting Inc Full time

Job Summary

TCI Technology Consulting Inc. is seeking a highly skilled Mitel Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for providing expert-level support and maintenance for our clients' Mitel voice systems.


Key Responsibilities

  • Travel to client sites to resolve complex technical issues and provide strategic reviews
  • Ensure maximum possible service availability and performance for Mitel clients
  • Manage and maintain the health and uptime of clients' Mitel voice systems
  • Research and apply best practices within the area of expertise
  • Provide Level III support for clients, MTAC, and field support teams
  • Design and implement new solutions into client environments
  • Provide accurate information on Mitel products or services
  • Participate in on-call rotation schedule


Requirements

  • High school diploma or equivalent
  • Minimum 5 years of experience installing and supporting Mitel products
  • Detailed knowledge and experience with MiVoice Business, MiCollab, MGB, NuPoint, and MiContact Center for MiVoice Business
  • Solid demonstrated knowledge in the support of Mitel UCC products


Preferred Qualifications

  • Bachelor's degree in an IT-related field
  • Product or industry certification within the field of expertise


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