Senior Systems Engineer
2 weeks ago
Job Summary
TCI Technology Consulting Inc. is seeking a highly skilled Mitel Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for providing expert-level support and maintenance for our clients' Mitel voice systems.
Key Responsibilities
- Travel to client sites to resolve complex technical issues and provide strategic reviews
- Ensure maximum possible service availability and performance for Mitel clients
- Manage and maintain the health and uptime of clients' Mitel voice systems
- Research and apply best practices within the area of expertise
- Provide Level III support for clients, MTAC, and field support teams
- Design and implement new solutions into client environments
- Provide accurate information on Mitel products or services
- Participate in on-call rotation schedule
Requirements
- High school diploma or equivalent
- Minimum 5 years of experience installing and supporting Mitel products
- Detailed knowledge and experience with MiVoice Business, MiCollab, MGB, NuPoint, and MiContact Center for MiVoice Business
- Solid demonstrated knowledge in the support of Mitel UCC products
Preferred Qualifications
- Bachelor's degree in an IT-related field
- Product or industry certification within the field of expertise
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