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Customer Service Representative

4 weeks ago

Wyoming, Illinois, United States State Farm Insurance Full time

Customer Service Representative Job Summary

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a professional and efficient manner.

Key Responsibilities:

  • Assist customers with policy changes, inquiries, and complaints
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong knowledge of insurance products and services

About State Farm Insurance:

State Farm Insurance is a leading provider of insurance products and services. We're committed to providing our customers with exceptional service and support.