Inventory Operations Manager
5 days ago
A leading hardware retailer in the United States, Westlake Hardware, Inc. has been operating for over a century with a commitment to serving its customers and communities.
We strive to create an exceptional shopping experience through our knowledgeable staff, extensive product offerings, and dedication to customer satisfaction.
Job SummaryThe Inventory Operations Manager plays a pivotal role in ensuring the overall integrity and maintenance of our store's inventory. This position requires strong organizational skills, attention to detail, and excellent communication abilities to effectively manage inventory levels, ensure accurate receiving and stocking, and resolve any discrepancies that may arise.
This is a dynamic role that involves working closely with various teams to maintain a positive, professional, and safe work environment. The ideal candidate will possess a high school diploma or equivalent, previous retail management experience, and be comfortable standing, walking, lifting (up to 25lbs), and climbing.
Key Responsibilities:- Inventory Management:
- Ensure POs are properly received from Ace and non-Ace vendors.
- Report inventory discrepancies such as over/short and damages from orders received.
- Work with the freight captain to ensure proper receiving and replenishment upon arrival at the store.
- Maintain on-hand integrity throughout the store by reviewing inventory discrepancies to determine the cause of the discrepancy.
- Cycle counts must be adjusted as needed after the matter has been properly researched.
- Customer Service:
- Project a positive representation of Westlake Hardware, Inc.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
- Store Operations:
- Ensure a positive, professional, and safe work environment for all associates.
- Supervise the
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