Insurance Director

7 days ago


Dallas, Texas, United States ValorVIP Full time
Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Call Center Sales Director experienced in Property and Casualty insurance to support complex business process outsourcing accounts. As a key member of our team, you will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team.

Responsibilities:
  • Develop a detailed understanding of client products and services
  • Provide hands-on team leadership, problem-solving, and coaching
  • Manage growth and oversee the sales operation
  • Improve and strengthen existing programs
  • Provide input, innovation, and support to the Management Team
  • Project manage new launches and initiatives, including process design and implementation

This is a senior-level position requiring experience in account management of contact center clients. Experience in BPO insurance contracts, contact center operations, client services, or account management is preferred. In addition, candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic.

The ideal candidate will possess a Bachelor's Degree in Management, Marketing, or Sales, or equivalent experience. They will also have 10+ years of insurance experience building and managing Property and Casualty programs with a proven track record of inside sales management.

Compensation

Our compensation package includes a competitive salary range of $80,000 - $120,000 per year, based on experience. Regular reviews and raises are awarded based on tenure and performance. We also offer paid time off, paid holidays, paid training opportunities, and regular daily, weekly, and monthly incentives.

About Us

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

At MCI, we value our employees and offer a fun, engaging work environment with a casual dress code. We also provide advancement opportunities and a supportive team culture.



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