Data Analytics Manager

4 weeks ago

Charlotte, North Carolina, United States Spectrum Full time
Job Summary
We are seeking a highly skilled Data Analytics Manager to join our team at Spectrum. As a key member of our HR department, you will be responsible for shaping and executing our HR analytics strategy. This includes contributing to the formulation of a comprehensive analytics roadmap, aligning HR analytics initiatives with broader organizational goals, and collaborating with leadership and Centers of Excellence to ensure that data-driven insights drive strategic decision-making.

Key Responsibilities
Actively support all efforts to simplify and enhance the customer experience
Liaise between HR Technology, various Centers of Excellence (COE) and/or external Vendor teams by planning, conducting and directing the analysis of highly complex business problems to be solved by technology
Serve as subject matter expert and ensures effective management of current and future HR systems, processes and programs through analysis and assessment of business needs and system capabilities
Partner with senior management to acquire/assign necessary resources from cross-functional teams, evaluate potential projects, and build senior management support
Communicate project statuses to senior management team, COEs, and executive sponsors
Build and maintain relationships with the COEs, external vendors and internal technology
Ensure that analysts who function as the first point of contact for the team provide quality service to the organization
Develop business requirement definition and functional specifications for HR Systems development, modifications and/or configurations
Conduct workflow analyses, evaluating systems changes required to support processes, and designing and implementing test plans to validate those changes
Produce enhancement support documentation and/or end user training guides to support all processes
Adhere to SDLC, HRIS change control practices/processes, SOX policies and practices, and audit requirements and procedures
Manage external vendor relationships including maintaining awareness of vendor strategic direction and impacts to Charter HR Systems product updates and enhancements and manage vendor deliverables as it relates to technology changes
Act as escalation point for Tier II and Tier III production issues that cannot be managed by Support Analyst
Collaborate with the HR Technology management team to manage HR Technology projects, assign resources, conduct feasibility studies, scope and budget requested changes, establish project milestone dates (requirements, development, testing and implementation), escalate testing issues and discuss and document overall project status
Provide consultative systems services on projects that span various functional areas at Charter (Payroll, Finance, Internal Technology, HR, etc.)
Advise on HR business/system processes and impacts, and partner with appropriate groups to achieve business needs
Design, build and extract large and complex data sets while partnering with HR, learning and Recruiting teams across business lines
Work closely with HR leadership to understand division and Port-wide priorities and initiatives and determine what data and analysis can be most beneficial in supporting organizational efforts
Analyze and portray information based on a host of HR-related data and performance indicators
Develop reports, prepare analyses and make predictions based on data and analysis
Prepare recommendations for decisions based on data and analysis
Present both high-level and detailed information to a variety of audiences in a variety of formats
Assist HR Strategic Business Partners with their information needs around workforce planning and other efforts
Design and maintain ad hoc and standard reports for ongoing customer needs
Serve as subject matter expert and ensures effective delivery of human capital data and reporting solutions sourced from Talent Systems (e.g., iCIMs), Human Capital Management (HCM) systems (e.g., Peoplesoft, Oracle HCM), workforce analytics platforms (e.g., Visier, Oracle Fusion HCM Analytics) through analysis and assessment of business needs and system capabilities
Consult with customers to identify HR reporting requirements and address business data needs; manage construction of ad hoc or recurring reports and scorecards, partnering with the Human Resources Technology team to develop ongoing system-based solutions
Perform project management duties as needed to support data collection projects and the implementation of new reporting resources
Work with large volume, heterogeneous data sets
Visually present and communicate compelling data, analysis and findings
Participate in implementation projects for new enterprise technologies
Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to users
Collaborate cross-functionally with business stakeholders to analyze and understand human capital management
Perform other duties as requested

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