Hospice Customer Service Representative

1 month ago


Bronx, New York, United States MJHS Full time
Job Summary:

As a Hospice On-Call Customer Service Representative, you will serve as a liaison between Hospice Home Care Planners, Social Workers, and RN Case Managers and RN on-call Triage Nurses. You will respond to Social Work, RN Case Manager, patient, and customer complaints and grievances, taking accurate messages, problem-solving where applicable, and forwarding messages to the appropriate party as directed. You will also enter patient referral information into the Allscripts system, including patient demographics, diagnosis, and plan of care, and send tasks to Team Assistants for Insurance Verification and to vendor services for DME and HHA. Additionally, you will verify that all new physicians' license numbers, NPI numbers are registered, and check for duplicate physician entries before entering into Allscripts. You will contact Physicians, Clinics, Hospitals, Nursing Homes, and sub-acute facilities to develop, maintain, and follow-up on pending and/or new referrals. This full-time position has a schedule of 5pm to 1am.

Responsibilities:

• Respond to Social Work, RN Case Manager, patient, and customer complaints and grievances
• Enter patient referral information into the Allscripts system
• Send tasks to Team Assistants for Insurance Verification and to vendor services for DME and HHA
• Verify physicians' license numbers, NPI numbers, and check for duplicate physician entries
• Contact Physicians, Clinics, Hospitals, Nursing Homes, and sub-acute facilities to develop, maintain, and follow-up on pending and/or new referrals

Requirements:

• High school diploma or GED required
• Minimum 6 months call center experience
• Intake experience preferred
• Microsoft Word and Excel required
• STAT, Omni/MISYS preferred
• Strong verbal communication skills
• Ability to multi-task and work in a fast-paced environment

Why Work for MJHS?

When you work with us, you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal, and holiday time that you won't find at our competitors. You will also receive the training, tuition assistance, and career development you desire to help you achieve your career goals. You take care of our patients, residents, and health plan members, and we will take care of the rest. Benefits include tuition reimbursement for all full and part-time staff, generous paid time off, affordable medical, dental, and vision coverage for employees and family members, two retirement plans (403(b) and Employer Paid Pension), flexible spending, and more. MJHS companies are qualified employers under the Federal Government's Paid Student Loan Forgiveness Program (PSLF).

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