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Customer Service Representative

1 month ago

Berea, Kentucky, United States Long John Silver's A&W Full time
Customer Service Representative

At Long John Silver's / A&W, we're looking for a friendly and helpful individual to join our team as a Customer Service Representative. As a key member of our crew, you'll be responsible for ensuring guest satisfaction by providing excellent customer service and maintaining a safe and clean environment.

Responsibilities:
  • Greet and positively engage guests in the restaurant.
  • Accurately accept guests' orders and process payments.
  • Address and resolve all guest inquiries and concerns in a timely manner.
  • Maintain a safe, secure, and comfortable area for guests and team members.
  • Work well with our Delivery Partners.
  • Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors.

Requirements:
  • Must be at least 16 years of age.
  • Must have reliable transportation.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.
  • Must be able to stand for long periods of time.
  • Must be able to lift up to 50 lbs. with assistance.
  • Must get along well with coworkers and guests through a positive and friendly demeanor.

What We Offer:
  • Flexible scheduling.
  • Employee discounts.
  • Paid training.
  • Advancement opportunities.
  • Competitive pay.
  • GED/Scholarship opportunities.
  • Retail discount program to save $$$ at other retail establishments.
  • Referral program available at most locations.
  • Early access to new menu items.