Front-End Operations Supervisor

6 days ago


Providence, Rhode Island, United States Restaurant Depot Full time

Job Summary

As a Front-End Manager at Restaurant Depot, you will be responsible for ensuring the smooth operation of our front-end department, including supervising cashiers, front-end loaders, and checkers. You will be the face of our customer service, handling customer problems and issues with a positive attitude and a commitment to our company values.

Key Responsibilities

• Provide excellent customer service, ensuring that customers have a positive experience in our store

• Supervise and train cashiers, front-end loaders, and checkers, evaluating their performance and providing feedback

• Ensure accurate and timely processing of sales, including handling customer transactions and resolving issues

• Maintain a safe and clean store environment, ensuring that all equipment and displays are properly stocked and maintained

• Develop and implement schedules for cashiers and loaders, anticipating busy times and adjusting staffing accordingly

• Conduct regular audits to ensure compliance with company policies and procedures

Requirements

• Bachelor's degree or equivalent experience in customer service or a related field

• Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members

• Ability to calculate figures and amounts, including discounts, interest, and percentages

• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions

• Ability to work in a fast-paced environment, with a strong commitment to customer service and teamwork



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