IT Operations Specialist
4 weeks ago
As a key member of our IT team, the IT Operations Analyst will be responsible for providing technical support to our local plant and other sites within MCC. This role involves the installation, modification, and maintenance of Multi-Color's endpoint devices, including PCs, Macs, mobile phones, and printers. The successful candidate will also be responsible for monitoring our Service desk queue and striving for first call resolution. Additionally, they will lead, assist, or be a member of IT projects as assigned, which may include Active Directory, ERP, and local plant projects.
Key Responsibilities
Manage IT Support for the local plant and offer remote support for other North American sites
Maintenance and installation of PC/MAC desktops and laptops plus printer support
Maintenance and installation of MCC approved desktop/laptop software and other peripherals
Collaborates with global leaders and teams to follow corporate standards across all levels of Plant infrastructure
Ensure implementation of global practices and standards
Perform on-site installation of equipment based on requests. Provide on-site as well as phone support based on business requests
Work within Active Directory modifying and creating user accounts
Troubleshoots IT hardware, software, and basic network issues at various sites
Configure and deploy IT hardware equipment such as printers, PC's, phones, and scan guns
Communicates to plant management - vendor onsite visits, service outages, and planned hardware / software deployments
Attends scheduled staff meetings with Support and IT teams
Follow and maintain hardware and software standards
Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary
Ability to be on call in a rotation to resolve off-hour support situations requiring immediate attention
Adhere to ticket monitoring system and strive for a first call resolution
Requirements
Experience in managing Windows computers, including software installation and resolution of issues
Self-motivated and capable of working with minimal supervision/direction
Experience configuring / troubleshooting issues / and deploying IT hardware such as printers, PC's, and scan guns
Experience working independently as well as in a team setting
Basic understanding of networks and administration with knowledge of TCP/IP, DHCP, and DNS
Strong analytical skills
Effective communication and collaboration skills
Why Work at MCC
MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.
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