Customer Service Associate

1 day ago


Carrollton, Texas, United States Concentric Full time
Job Overview
">Concentric is a leading provider of industrial power services, delivering innovative solutions to ensure uninterrupted and sustainable facility power. As a Customer Service Representative, you will play a critical role in managing customer information, systems, and process flows to provide exceptional customer service.

">The ideal candidate will have strong communication, problem-solving, and analytical skills, with the ability to work independently and as part of a team. This position offers a competitive salary of $45,000 - $60,000 per year, plus benefits including medical, dental, vision, company-paid life insurance, disability coverage, 401K with match, 8 paid holidays, and 128 hours of PTO annually.

">Key Responsibilities:
  • Tracking and managing customer assets
  • Updating customer contracts
  • Scheduling planned maintenance across customer assets
  • Dispatching technicians efficiently to meet planned maintenance schedules
  • Managing routine service requests, from receipt to billing


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