Care Coordinator
4 weeks ago
We are seeking a compassionate and skilled Care Coordinator to join our team at Boston Health Care for the Homeless Program. As a Care Coordinator, you will play a vital role in connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care, including mental health, substance use, and primary care, as well as services that address social determinants of health needs.
Responsibilities:
- Communicate and engage with patients regularly and help them progress on goals identified in their Person-Centered Care Plan.
- Work with nurse care managers to conduct timely Comprehensive Assessments and document patient progress.
- Assist nurse care managers and BH CP teams with arranging patient appointments for services needed and other related assessments.
- Triage and troubleshoot care need issues for patients; work with nurse care managers to address needs.
- Participate in team case conferences and advocate for patients' needs.
- Participate in BH CP training and learning collaboratives.
- Remind patients about keeping appointments, filling prescriptions, etc.
- Work with BH CP team on development and implementation of Patient Centered Care Plan.
- Request and send medical records to providers, ACO, MCO as needed.
Qualifications and Skills:
- A Bachelor's degree in social work, human services, nursing, psychology, sociology, or related field; or an Associate's degree and at least one year professional experience in the field; or at least three years of relevant professional experience.
- Excellent customer service skills and the ability to communicate professionally with employees and patients both on the phone and in person.
- Efficient, organized, detail-oriented, and able to complete tasks in a timely manner.
- Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care.
- Motivational Interviewing and Cultural Competency training a plus; experience working with homeless populations and/or populations with mental illness and substance use disorders.
Compensation and Benefits:
- The compensation starts at $22.07 and increases based on years of experience.
- BHCHP full-time employees are eligible for our competitive time off policy of 4 weeks' vacation, health, dental, and vision insurance, 403B retirement savings plan, and employer retirement contribution, and pre-tax MBTA pass program with 40% discount.
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