Pharmacy Technician Senior

Job Description:

In accordance with state and federal regulations, assists the pharmacist in the practice of pharmacy, under direct supervision. Performs various Pharmacy Department duties in accordance with Company policies and procedures.

Responsibilities:

• Operates pharmacy systems to obtain patient and drug information and process prescriptions.
• Assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Develops strong relationships with most valuable customers.
• Under the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and company policy.
• Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Registers all related sales on assigned cash register, collects and handles cash as required.
• Takes customer to OTC aisle when possible to assist in locating products.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third party program prescription services in a timely and efficient manner.
• Leads Pharmacy Department inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.
• May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
• Assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
• Coaches pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.

Requirements:

• PTCB certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications:

• Prefer to have prior work experience with Walgreens.
• Prefer basic math skills (counting, measuring, and weighing medications).
• Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information online).
• Prefer knowledge of store inventory control.