Automotive Receptionist

Middletown Honda is seeking a skilled Automotive Receptionist to join our team.

This role plays a vital part in maintaining customer satisfaction and ensuring a smooth business transaction experience.

The ideal candidate will possess excellent phone skills, be reliable, pleasant, and able to multitask.

Responsibilities:

• Greets customers at the cashier window in a professional manner.
• Computes customer bills accurately and efficiently.
• Receives cash, checks, and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
• Reconciles cash drawer daily to ensure accuracy.
• Works with department managers to stay up-to-date on new products and services offered, their features, and value.
• Answers customer questions about service performed or products purchased, or refers them to someone who can.
• Handles customer complaints with integrity and poise, and refers dissatisfied customers to the appropriate individuals for resolution.

Requirements:

• Excellent interpersonal and oral communication skills.
• Self-directed and independent, but works as a team player.
• Dependable, motivated, and goal-oriented.
• Exceptional customer service skills.
• Strong work ethic, high energy level, and a positive attitude.
• At least 6 months to 1 year of customer service or hospitality experience.

Middletown Honda is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.