Quality Assurance and Process Improvement Manager

5 days ago


Kalamazoo, Michigan, United States Polytek Development Full time

About Polytek Development Corp.

Polytek Development Corp. is a leading manufacturer of mold making and casting materials, committed to delivering high-quality products that meet customer requirements.

Job Summary:

We are seeking a highly motivated and experienced Quality Assurance and Process Improvement Manager to join our rapidly expanding company. This individual will lead the execution and deployment of the site quality plan, serve as the management representative for the Quality Management System, and champion cross-functional resources to ensure product flow consistent with established industry standards, government regulations, and customer requirements.

Key Responsibilities:

  • Lead the development, implementation, maintenance, and improvement of the quality management system requirements, including quality system standards such as ISO 9001, IATF, and PQMS (Polytek Quality Management System).
  • Develop and champion the internal audit process, audit schedule, train cross-functional team members, facilitate internal audit execution, prepare outcome summary, and lead corrective actions/continuous improvement.
  • Act as a voice of the customer and primary contact for external and internal customers, ensuring a high level of customer satisfaction, including customer complaint resolution and corrective/preventive actions.
  • Manage the Quality/Customer interface to proactively assure customer requirements are understood, incorporated in processes/procedures, satisfied, and validated.
  • Manage Quality organization support to Supply Chain management organization relative to evaluation, selection, approval, and validation of suppliers.
  • Identify high-priority areas for improvement from annual plant-level value stream mapping to ensure CI efforts are aligned and fully support strategic goals.
  • Build CI organizational capability and develop local CI Tool Champions by providing leadership, training, and support.
  • Responsible for driving quality management systems and manufacturing compliance to agency requirements, improving the cost of non-conformance, and leading teams to reduce customer complaints.
  • Audit plant processes to ensure both internal and external regulations and standards are being adhered to and kept up-to-date.
  • Drive continuous improvement of core processes to ensure manufacturing quality is maintained while efficiency is optimized.
  • Validate quality processes by establishing product specifications and quality attributes, measuring production, documenting evidence, determining operational and performance qualification, and writing and updating quality assurance procedures.
  • Train production staff on quality procedures, protocols, and documentation.
  • Develop standard measurements for processes.
  • Create reports documenting errors and issues for fixing.
  • Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits, and investigating customer complaints.

What We Offer:

Competitive salary: $85,000 - $110,000 per year, depending on experience

Benefits package, including health insurance, retirement plan, and paid time off

Ongoing training and professional development opportunities



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