Technical Specialist
3 weeks ago
Job Title: IT Site Support Specialist
Job Summary: We are seeking an experienced IT Site Support Specialist to join our team at HCL Technologies Ltd. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide technical expertise and end-user support in areas such as Mac OS, Microsoft Windows platform, Microsoft Office 365, and off-the-shelf applications.
- Offer desktop/laptop break/fix/maintenance support and provide support to growing mobility platforms.
- Assist with projects like storage implementation, server and network upgrades, and mobile computing reviews.
- Log tickets tenaciously and resolve first-line issues in a timely manner, escalating to other support teams as needed.
- Adhere to quality standards, regulatory requirements, and company policies.
Requirements:
- Demonstrated prior IT experience, preferably within the professional services industry.
- Excellent communications skills and an aptitude for problem-solving.
- Ability to prioritize issues on a case-by-case basis.
- Experience working in an ITIL-based Service Desk.
- Extensive knowledge and experience with Windows-based technologies, hardware platforms, and Microsoft technologies.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
About Us: HCL Technologies Ltd. is a leading global technology company that provides IT services and consulting to clients across various industries. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
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