Technical Specialist

3 weeks ago


Chicago, Illinois, United States HCL Technologies Ltd. Full time

Job Title: IT Site Support Specialist

Job Summary: We are seeking an experienced IT Site Support Specialist to join our team at HCL Technologies Ltd. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Provide technical expertise and end-user support in areas such as Mac OS, Microsoft Windows platform, Microsoft Office 365, and off-the-shelf applications.
  • Offer desktop/laptop break/fix/maintenance support and provide support to growing mobility platforms.
  • Assist with projects like storage implementation, server and network upgrades, and mobile computing reviews.
  • Log tickets tenaciously and resolve first-line issues in a timely manner, escalating to other support teams as needed.
  • Adhere to quality standards, regulatory requirements, and company policies.

Requirements:

  • Demonstrated prior IT experience, preferably within the professional services industry.
  • Excellent communications skills and an aptitude for problem-solving.
  • Ability to prioritize issues on a case-by-case basis.
  • Experience working in an ITIL-based Service Desk.
  • Extensive knowledge and experience with Windows-based technologies, hardware platforms, and Microsoft technologies.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About Us: HCL Technologies Ltd. is a leading global technology company that provides IT services and consulting to clients across various industries. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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