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Customer Service Representative

1 month ago

IL United States GFL Industries Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at GFL Environmental. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide excellent customer service and professionalism to all customers via phone, email, or in person.
  • Communicate clearly and concisely with on-the-road employees to provide instructions and assistance.
  • Answer incoming and make outgoing customer telephone calls.
  • Receive and resolve customer questions and concerns within established guidelines.
  • Monitor, resolve, document, and report all customer complaints and concerns.

Requirements:

  • High School Diploma or GED.
  • One to two years of customer service call center experience.
  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
  • Good organizational skills and record-keeping skills.
  • Ability to speak and communicate effectively with customers and employees both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

Working Conditions:

Work in an indoor office environment 95% of the time. Noise level is usually moderate.

Equal Opportunity Employer:

GFL Environmental is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.