Insurance Account Manager

1 week ago


Torrance, California, United States Marsh & McLennan Companies Full time
Job Summary

The Account Manager plays a vital role in delivering exceptional customer service and driving business growth in our Personal Lines team. This key position is responsible for managing daily customer interactions, addressing coverage issues, and coordinating with cross-functional teams to ensure seamless service delivery.

Key Responsibilities
  • Provide proactive customer support, ensuring timely resolutions to coverage queries and other customer needs
  • Collaborate with Account Executives and Producers to develop and implement business growth strategies
  • Stay up-to-date on industry trends, carrier offerings, and regulatory changes to provide informed insights to customers
  • Proactively identify and escalate potential issues or concerns to ensure timely resolution
  • Maintain accurate records and documentation, adhering to company policies and procedures
Requirements
  • Proven experience in personal lines insurance, with a focus on customer service and business development
  • Strong knowledge of underwriting, rating procedures, and policy documentation
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Proficiency in MS Office Suite, with experience in CRM systems and agency management software


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