Service Advisor
7 days ago
Service Advisor Job Description
**Key Responsibilities:**
* Welcome customers to our Service department and provide immediate assistance.
* Create detailed repair orders and schedule service appointments using our Dealer Management System and digital tools.
* Conduct initial interviews with drivers to understand their concerns, perform preliminary inspections, and accurately record information for the repair order.
* Verify account details, check for recalls, review repair histories, and confirm warranty coverages.
* Maintain clear communication with customers throughout the service process to ensure transparency and satisfaction.
* Prepare sublet purchase orders for towing charges.
* Obtain necessary approvals to initiate repairs and coordinate with the Service Dispatcher for vehicle assessments.
* Guide customers on dealership amenities and arrange shuttle services for those waiting on-site.
* Collaborate with the Dispatch team to manage the logistics of vehicle pick-up and delivery.
* Monitor customer feedback and proactively address any areas for improvement to maintain high customer satisfaction with Truck Centers, Inc.
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
**Requirements:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and knowledge of Dealer Management Systems
**About Us:**
Truck Centers, Inc. is a leading provider of transportation solutions. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
**Language:**
en-US
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