Pizza Maker Castleton

The Quality and Service Ambassador will be cross-trained in each position, but will be allowed to excel at his/her strengths. This person will oversee and guarantee product quality, presentation, and order accuracy. They will be primarily responsible for making customers feel welcome and comfortable in the store and on the phone. This person must create a positive experience for customers, helping to solidify their return.

• Ensure order accuracy
• Responsible for initial greeting of customer
• Understand the mission statement, "We Take Your Pizza Personally", its purpose, and how it relates to building customer loyalty on a daily basis, and instill this purpose in all team members
• Provide excellent service, ensuring that you treat customers with respect, dignity, and courtesy
• Raise the bar, or standard, with each action and interaction
• Be time-sensitive to customer promise times and be vigilant about meeting or beating them
• Master product and prep procedures and correctly and consistently implement them
• Maintain a clean and safe work environment by adhering to Board of Health regulations
• Maintain proper levels of inventory through completion of checklists
• Develop a positive rapport with customers both on the phones and in the store
• Understand the need to be detailed in personal appearance and hygiene

• Minimum age 16 years old
• Fired up to handle day-to-day challenges in a fast-paced work environment that may be stressful at times
• Ability to accomplish tasks and build customer loyalty with minimal supervision
• Basic math and computer skills
• Ability to maintain a positive attitude under pressure, and always be honest and punctual
• Enjoys and likes interacting with people
• Good listening and oral communication skills
• May be required to lift up to 40 lbs

The above statements are intended to describe the general type and level of work being performed by the Team Member functioning in this position. They are not intended as an exhaustive list of all responsibilities, duties, and skills required for this job classification, nor are they intended to limit the Company's right to modify the duties of the job.