Senior Field Operations Manager

5 days ago


Irving, Texas, United States Nautilus Hyosung America Inc Full time
Job Overview

A challenging and rewarding opportunity exists for a seasoned Senior Field Operations Manager to join our dynamic team at Nautilus Hyosung America, Inc. in a strategic leadership role within the field service organization.

With a strong background in field management and exceptional interpersonal skills, this individual will be responsible for driving business growth, optimizing operations, and fostering a culture of excellence within the team.

This is a unique chance to leverage your expertise and passion for delivering exceptional customer experiences to drive success in a fast-paced environment.

Responsibilities
  • Leadership and Management: Supervise a team of experienced Field Service Engineers, providing guidance, coaching, and development opportunities to enhance their skills and performance.
  • Operational Excellence: Optimize field service operations to ensure seamless delivery of services, meeting or exceeding customer expectations and SLAs.
  • Cost Control and Efficiency: Analyze operational data to identify areas for cost reduction and process improvements, implementing changes to maintain targeted cost control and maximize profitability.
  • Customer Engagement: Foster strong relationships with customers, understanding their needs and preferences to tailor services and improve overall satisfaction.
  • Talent Development: Develop and implement training programs to enhance the skills and knowledge of Field Service Engineers, promoting career growth and advancement opportunities.
Requirements
  • Education: Bachelor's degree in Business Administration, Operations Management, or related field; or equivalent experience.
  • Experience: 8+ years of experience in field management, with a proven track record of success in driving business growth, improving operational efficiency, and developing high-performing teams.
  • Skills: Exceptional leadership, communication, and interpersonal skills; ability to analyze complex data, identify opportunities for improvement, and implement effective solutions.
Salary and Benefits

The estimated salary range for this position is $110,000 - $140,000 per annum, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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