Area General Manager
5 days ago
Company Overview: Landing is a dynamic company seeking an experienced Area General Manager to drive growth in the Indianapolis Market. As a key member of our Field Operations team, you will be responsible for ensuring seamless execution and exceptional customer experience.
Job Description:
About the Role:
Landing seeks a seasoned professional with 1+ years of management experience to lead the Indianapolis Market. This In-Market position requires strategic thinking, excellent communication skills, and a proven track record of success in high-growth environments. You will be responsible for maximizing occupancy and revenue through effective coordination with booking platforms, developing strong relationships with property partners, and overseeing the end-to-end reservation process.
Key Responsibilities:
- Manage short-term reservations and coordinate with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners
- Oversee the end-to-end reservation process and act as the key point of contact for guest satisfaction
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition to ensure inventory meets Landing standards
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
Requirements:
- This is an In-Market position requiring 1+ years of management experience
- Strategic Doer: Proven ability to zoom out and see the big picture while focusing on details
- Interpersonal Skills: Exceptional communication and interpersonal skills with the ability to develop personal credibility at all levels
- An obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities, an over-communicator, proactive ownership style
- Ability to earn trust of leadership, work independently, and drive results with minimal supervision
- Hands-on mentality to jump in and get things done when it counts
Salary Estimate: $80,000 - $110,000 per year, depending on experience
Benefits: Competitive salary, benefits package, and opportunities for career growth and development in a dynamic and fast-paced environment.
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