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IT Systems Engineer

1 month ago

Atlanta, Georgia, United States VC3 Full time
Job Description

The primary focus of this role is to bring new clients into our VC3 services accurately, thoroughly, and efficiently. As an IT Systems Engineer, you will be responsible for extracting information from clients to uncover items about their new network while communicating in general terms. You must be able to pull up your sleeves and be ready to discover and document this new-to-us environment.

Key Responsibilities
  • Understand and follow 'The VC3 Way', our set of standards and processes that produce a predictable result for the client.
  • Responsible for thorough onsite and remote discovery and documentation of new standard and advanced client networks.
  • Assist with onsite and remote discovery and documentation of enterprise level client networks.
  • Assist with training and mentoring teammates.
  • Verify tools and internal processes have been deployed and configured to standards.
  • Develop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non-technical teams.
  • Help drive efficiencies and update the new client onboarding process.
  • Responsible for offboarding VC3 tools and services from departing clients.
  • Analyze standard, advanced, and enterprise level client technical environments for alignment with documented Best Practices and Standards.
  • Visit client sites to conduct ongoing reviews of their technical environment.
  • Collaborate closely with internal teams to review network reports and ensure client's technology direction is aligned with standards and overall business objectives.
  • Provide outstanding delivery of our technical services by leveraging both analytical and Big Picture thinking to ensure continuous improvement in both internal processes and client networks.
Requirements
  • Good problem solving and decision-making skills; ability to understand and analyze complex issues.
  • Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
  • Possess strong oral and written communication skills and be comfortable interfacing with client executive teams.
  • Process driven with high attention to detail and excellent follow through skills.
  • Professional demeanor and outstanding client service skills.
  • Strong work ethic with a desire to learn, grow, and develop new skills.
  • At least 1 year experience at VC3 in Onboarding Analyst L1 role or equivalent experience.
  • 3+ Years in relevant analytical roles or technical support roles.
  • Two industry-standard certification: A+, Net+, Security+, Microsoft, Cisco, Juniper, Sonicwall, or similar.
  • At least 3 years experience in managing and working with the following technologies: Windows Server, Windows Desktop Operating Systems, Cloud environments including Microsoft 365, LAN/WAN Technologies, AntiVirus/EDR and Security Platforms, Virtualization Technologies, RMM Reporting and Scripting, PowerShell/Batch File Scripting.
  • Demonstrated understanding and proficiency in the VC3 alignment and onboarding processes including best practices and resolution paths.
  • Associate or Bachelor's degree or equivalent real-world experience.
Additional Information
  • Travel is expected up to 50% of the time.
  • Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
  • VC3 offers a comprehensive benefit package and 401K/RRSP company matching.