Account Manager
4 weeks ago
About the Role:
As a key member of the CBRE team, you will oversee a small to medium-sized team responsible for delivering exceptional client experiences. This role is part of the Operations Management function, where you will coordinate staff functions and operations that support the organization's goals and strategies.
Key Responsibilities:
- Provide formal supervision to employees, monitoring their training and development, conducting performance evaluations, and coaching to ensure team success.
- Coordinate and manage the team's daily activities, establishing work schedules, assigning tasks, and cross-training staff to ensure seamless operations.
- Set and track staff and department deadlines, mentoring and coaching as needed to drive results.
- Consult with sales professionals to define project requirements, investigating various approaches to attain end results and informing the organization of potential risks and implementing action plans to address them.
- Assist with the coordination of resources needed to service projects and build strategic operational plans.
- Manage relationships with small to medium-sized clients, identifying new sales opportunities and improvements within existing accounts.
- Monitor service level performance to ensure client service levels are met and exceeded, presenting findings to Sr. Management.
- Prioritize open issues and tasks, working closely with internal and client cross-functional teams, serving as a point of contact for key systems and processes.
- Manage client expectations regarding the scope of work and responsibilities, daily performance, and ongoing delivery against contractual obligations.
- Lead by example, modeling behaviors consistent with CBRE RISE values and influencing parties of shared interests to reach agreements.
Requirements:
- Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
- Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
- Ability to guide the exchange of sensitive information, convey performance expectations, and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, and extensive organizational skills with a strong inquisitive mindset.
CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more about our services and how we can support your organization's goals.
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