Airport Passenger Coordinator

2 weeks ago

Mobile, Alabama, United States GAT Airline Ground Support Full time

Job Summary: Airport Passenger Coordinators play a crucial role in facilitating smooth airline passenger processing, encompassing check-in, assistance to the departure gate, baggage claim area, and common airport areas. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals.

Responsibilities:

  • Patient Assistance: Provide support to passengers as needed through arrival and check-in processes, including assistance for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and those requiring wheelchair assistance.
  • Ramp Service Support: Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivery to passengers upon arrival.
  • Operational Equipment: Operate equipment, including jetways, computer keyboards, and carrier-specific reservation/ticketing software.
  • Wheelchair Assistance: Push wheelchairs with wheelchair-bound airline passengers through all airport areas, including terminal and gate areas.
  • Personal Needs Assistance: Assist with personal needs, including lifting bags weighing at least 50 lbs.
  • Documentation Verification: Inspect and verify passenger documentation.
  • CUSTOMS, Immigration, and Quarantine Direction: Direct passengers through Customs, Immigration, and Quarantine procedures.

Requirements:

  • A minimum age of 18 years.
  • A high school diploma, GED, or equivalent work experience, coupled with a high degree of attention to detail.
  • The ability to read, speak, and understand the English language.
  • The ability to stand for extended periods.
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner.
  • Perform any reasonable customer service-related job duty requested by Company supervision and/or airline customers.
  • Good communication skills and a friendly, outgoing personality.
  • An extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
  • Able to work nights, weekends, and holidays.

Earning Potential: The estimated annual salary for this role is approximately $35,000 - $45,000, commensurate with experience and location within the United States.

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