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Customer Service Representative

4 weeks ago

Parkersburg, West Virginia, United States CSL Plasma Full time
Job Summary

The Customer Service Representative will be responsible for preparing the donor, donor area, and equipment for the pheresis process. This role requires strong communication and interpersonal skills to ensure a smooth and efficient process.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process and notify appropriate staff.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Alert the Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Ability to perform basic math calculations.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of the time.
  • Reach, bend, kneel, and have a high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
Benefits

CSL Plasma offers a range of benefits for this full-time position, including options for health care benefits, company-provided basic life insurance, and the option to participate in CSL's 401(k) Savings Program.