Retail Store Operations Manager
1 week ago
We are seeking a highly motivated and results-driven Store Team Lead/Shift Manager to join our team at Goodwill Industries of Greater Cleveland & East Central Ohio. As a key member of our retail store operations, you will play a vital role in driving sales growth, ensuring excellent customer service, and leading a high-performing team.
About the Role:
- Lead daily store operations, focusing on maximizing sales, controlling expenses, and maintaining a clean and safe store environment.
- Develop and execute strategies to drive team performance, including goal setting, coaching, and training.
- Maintain a positive and productive work environment, promoting teamwork, communication, and collaboration among team members.
- Foster strong relationships with customers, providing exceptional service and building loyalty.
Key Responsibilities:
- Run daily sales reports, analyze sales trends, and identify opportunities for growth.
- Manage inventory levels, merchandise displays, and visual merchandising to maximize sales potential.
- Monitor and control labor costs, ensuring efficient scheduling and staffing.
- Coordinate with other departments to ensure seamless operations and achieve business objectives.
Requirements:
- Minimum 6 months of experience in a leadership role, preferably in retail or a related industry.
- Exceptional customer service skills, with a focus on building strong relationships and driving customer loyalty.
Benefits:
- Bonus incentive plan to recognize and reward outstanding performance.
- Generous paid time off, allowing for balance between work and personal life.
- Paid holidays, ensuring you have time to relax and recharge.
- Medical, dental, and vision benefits at a competitive premium cost.
- Retirement planning with company match, helping you secure your financial future.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
About Us:
Goodwill Industries of Greater Cleveland & East Central Ohio is a non-profit organization dedicated to empowering individuals and families through education, employment, and community engagement. We offer a dynamic and supportive work environment, where you can make a difference in the lives of others while advancing your own career.
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