Sales Support Specialist

3 weeks ago

Tulsa, Oklahoma, United States Industrial Oils UnlimitedAdjuvants Unlimited Full time
Job Summary

We are seeking a highly skilled and experienced Sales Support candidate to join our team at Industrial Oils Unlimited/Adjuvants Unlimited. As a Sales Support Specialist, you will play a pivotal role in supporting our Sales team, maintaining strong high-value customer relationships, and executing large complex orders.

Key Responsibilities
  • Customer Support: Serve as a primary point of contact for customers, assisting with their inquiries, requests, and providing updates on project status.
  • Account Coordination: Collaborate with other departments to plan and execute customer initiatives, ensuring that timelines and deliverables are met.
  • Customer Onboarding: Assist in the onboarding of new customers, helping to gather necessary information and set up their accounts in our systems.
  • Relationship Building: Use interpersonal skills and professionalism to develop positive relationships both internally and externally.
  • Project Management: Monitor project progress, track key milestones, and communicate project status to customers and internal teams.
  • Documentation: Maintain accurate and up-to-date records of customer interactions, project details, and any relevant data in our CRM and ERP systems.
  • Reporting: Prepare regular reports on project performance, providing insights and recommendations for improvement.
Requirements
  • Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
  • 1-3 years of experience in a customer-facing role, account management, or project coordination.
  • An analytical and curious nature.
  • An interest in solving problems collaboratively.
  • Strong organizational and time management skills, with the ability to manage multiple projects concurrently.
  • Experience and ability to influence without authority across teams.
  • Ability and interest in operating environments that have some ambiguity.
  • Excellent written and verbal communication skills.
  • Proficiency in using CRM, ERP, and project management software.
  • Skilled in using Microsoft products such as Office, Teams, and One Note.
  • Detail-oriented with a focus on accuracy and follow-through.
  • Ability to work both independently and as part of a collaborative team.
  • Strong interpersonal skills and a customer-focused approach.

We are committed to providing exceptional service and support to our customers, and we are seeking a dedicated and experienced Sales Support candidate to join our team.

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