Support Associate

2 days ago


GondrecourtleChâteau, Grand Est, United States Volt Company Defunct Full time

Job Overview

Volt is hiring a Support Associate to join our team. As an Epic IT Support Professional, you will provide technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications. This is a full-time opportunity.

Key Responsibilities

  • Provide technical assistance and customer service to support providers, end users, and patients related to EMR applications
  • Maintain a high level of customer satisfaction through prompt and effective resolution of technical issues
  • Collaborate with the support team to resolve complex technical issues

Requirements

  • Associate degree or equivalent work experience
  • One year of related work experience in customer service and/or in information technology systems support
  • Prior work experience in a healthcare environment
  • Experience working with a ticketing system or Customer Relationship Management (CRM) tool (preferred)

Benefits

  • Pay rate: $20.00/hour
  • Health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law)
  • Employee Assistance Program (EAP)

Volt is an Equal Opportunity Employer



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