Pharmacy Operations Manager

4 weeks ago


Indianapolis, Indiana, United States Custom Health Full time
Job Title: General Manager

Job Summary:

Custom Health is seeking a skilled General Manager to lead our pharmacy operations and support a patient and client base focused on the pharmaceutical needs for long-term care settings. As a General Manager, you will be responsible for managing the pharmacy operations, developing and implementing strategies to improve customer satisfaction, and ensuring compliance with regulatory requirements.

Key Responsibilities:

* Lead a team of dedicated managers, pharmacists, and operational leads in the pursuit and delivery of exceptional error-free pharmacy service
* Assist in defining, managing, and tracking quarterly key imperatives, departmental goals, operating metrics, annual budgets, and long-range strategic goals and objectives
* Act as a liaison with customers, including coordinating start-up activities for new customers
* Develop and foster team culture and develop strong rapport with team members
* Conduct performance reviews, establish development plans in alignment with goals and objectives, and participate in determination of pay increases
* Participate in formulating and administering company policies
* Facilitate and maintain relationships with suppliers and service providers

Qualifications and Skills:

* Pharmacist or Certified Technician with 3+ years of closed-door pharmacy management experience, ideally supporting a long-term care client base
* Pharmacists will also be considered for Lead Pharmacist and Pharmacist in Charge responsibilities
* 8+ years of direct supervisory/management experience
* Excellent problem-solving and management skills
* Excellent oral and written communication skills
* FrameworkLTC and Docutrack operating knowledge and experience preferred
* Basic accounting and intermediate computer skills
* Lean six sigma experience preferred

About Custom Health:

Custom Health is a tech-enabled health services company that connects people with community pharmacists to manage drug complexity and maximize health benefits through personalized medication delivery, virtual monitoring, and proactive care. Our fully automated, high-volume central-fill pharmacy hubs, proprietary health platform, and medication adherence network power a robust, scalable solution to chronic condition management that leads to better patient outcomes and total cost of care reduction.

Equal Opportunity Employer:

Custom Health is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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