ES Clerk II

Job Description:

Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services?

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking individuals who want to join a dynamic team working in a high-performing and innovative environment.

AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

The team is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well-organized, able to multitask, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic, and a desire to help others.

Key Responsibilities:

• Provide a variety of clerical support services in a service delivery office.
• Provide clerical support to Eligibility Operations staff.
• Process mail, open, and date-stamp incoming applications and supporting documents.
• Review applications for required signature, date, and supporting documents.
• Log applications and assign complete applications for processing.
• Return incomplete applications to clients and assist with completion when necessary/requested.
• Copies and returns original documents upon request to clients/customers.
• Respond to client inquiries and requests for assistance.

Requirements:

• High School diploma or GED equivalent is required.
• Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred.
• Bilingual (English / Spanish) skills preferred, not required.
• Experiencing working in a professional customer service environment is required.