Help Desk Infrastructure Specialist
7 days ago
The Florida Gaming Control Commission is seeking a skilled Help Desk Infrastructure Specialist to join our team.
**Job Summary:**
We are looking for a highly motivated and detail-oriented individual to provide technical support, manage identity in Azure Active Directory, and maintain Microsoft 365 services. As a Help Desk Infrastructure Specialist, you will be responsible for delivering desktop support, setting up equipment, performing repairs, and maintaining records of daily data communication transactions.
**Key Responsibilities:**
- Provide technical support for most technical issues while empowering users to solve their own issues as much as possible.
- Set up equipment (typically desktops and laptops) for employee use, performing or ensuring proper cable management, operating systems, or appropriate software.
- Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities through ticketing system and knowledge repositories.
**Required Skills and Qualifications:**
- 2 years of experience supporting desktop applications, Active Directory/Azure AD, Office 365, desktop hardware, and software.
- Good working knowledge of current operating systems, Active Directory /Azure AD, Microsoft Intune, Microsoft Teams, Office 365, and Cloud services.
**Benefits of Working for My Florida Corp Defunct:**
- Competitive salary range: $55,000 - $63,700 per year.
- Low premium health, dental, vision, life, and supplemental coverage options.
- Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday.
- Paid administrative leave for mentoring, volunteering, voting, and more.
- Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities.
- Retirement plans that include employer contributions.
- Deferred compensation plans.
- Flexible Spending Accounts.
**Location:
Tallahassee, FL, US, 32399
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