Retail Operations Manager
1 week ago
Responsibilities:
* Provide outstanding customer service
* Assist customers and donors in a timely and courteous manner
* Ensure the facility and surrounding premises are kept neat, clean, orderly, and free of safety hazards
* Train and evaluate employees in a thorough, organized, and timely manner
* Maintain all store records
* Responsible for facility operation in the absence of Facility Management
* Interact with customers and ensure excellent customer service
* Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations
* Comply with Goodwill's employment practices and EEO guidelines and policies
* Conduct individual and group training sessions
* Ensure open communication exists at all levels in the facility
* Take corrective action to ensure acceptable employee performance according to policy
* Comply with cash handling and security policies
* Maximize financial performance; identify deviation from desired results
* Develop and implement corrective action plans as needed
* Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures
* Work collaboratively with Workforce and Family Services to provide client services
* Properly wear and maintain all required Personal Protective Equipment (PPE)
* Maintain agency confidentiality
* Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA OSHA)
* Other duties as assigned.
Requirements:
* High School diploma or general education degree (GED)
* One to three months related experience and/or training
* Retail experience required
* Demonstrated knowledge of merchandise, cash register operation and change-making skills
* Able to communicate effectively using tact and courtesy
* Must demonstrate outgoing, pleasant personality and appropriate grooming and hygiene
If you are a motivated and organized individual who is passionate about providing excellent customer service and ensuring the quality and quantity of work performed by employees, we encourage you to apply for this exciting opportunity.
Goodwill Industries of the Inland Northwest is an equal opportunity employer and welcomes applications from diverse candidates.
Please note that this job posting is subject to removal before the deadline if sufficient number of qualified applications are received.
Thank you for your interest in joining our team
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