Call Center Team Lead Professional

6 days ago


Malvern, Pennsylvania, United States CubeSmart Self Storage Full time

About Us

CubeSmart Self Storage is a leading provider of self-storage solutions, dedicated to delivering exceptional customer experiences and fostering a collaborative work environment.

Salary Information

The estimated annual salary for this role ranges from $65,000 to $85,000, depending on qualifications and location.

Job Description

We are seeking an experienced Contact Center Supervisor to lead our team of customer service representatives. As a key member of our operations team, you will be responsible for creating an engaging and collaborative work environment that inspires teamwork, clear goals, and effective coaching and development.

Key Responsibilities

  • Foster a positive and inclusive team culture that promotes open communication, collaboration, and mutual respect
  • Develop and implement strategies to improve customer satisfaction, reduce call abandonment rates, and increase first-call resolution
  • Coach and develop team members to enhance their skills, address performance gaps, and provide constructive feedback
  • Analyze data and metrics to identify trends, opportunities for improvement, and areas for growth
  • Collaborate with other departments to ensure seamless integration and alignment with company objectives

Required Skills and Qualifications

  • Minimum 2+ years of experience in contact center management or supervisory roles
  • Proven track record of improving customer satisfaction, reducing call times, and increasing sales
  • Excellent communication, coaching, and leadership skills
  • Able to analyze data, identify trends, and develop actionable insights
  • Possess a strong understanding of technology, including CRM systems, IVR, and ACDs

Benefits

  • Competitive salary range ($65,000 - $85,000)
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching program and employee stock purchase plan
  • Opportunities for career growth and professional development

Why Join Our Team?

CubeSmart Self Storage offers a dynamic and supportive work environment that values diversity, equity, and inclusion. We prioritize employee well-being, recognize individual contributions, and foster a culture of continuous learning and improvement.



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