Senior Loan Servicing Specialist
2 days ago
We are seeking a highly skilled Senior Loan Servicing Specialist to join our team at North Shore Bank. As a key member of our consumer lending department, you will be responsible for performing critical tasks that require exceptional customer service skills and independent research.
Key Responsibilities- Process paid loans, including issuing releases, pulling notes, and processing files
- Respond to customer inquiries and resolve questions or process requests
- Generate reports for lien tracking and research missing titles on vehicle leases
- Monitor consumer loan servicing email boxes and handle inquiries in a timely manner
- Perform daily procedures to upload, validate, and book indirect loans and leases
- Verify edit/audit sheets and confirm booking, making corrections as necessary
- Verify correct lien position on all North Shore Bank vehicles and boats
- Assist in research for new market areas and respond to calls from dealers regarding funding and programs
- Perform regular file maintenance and administrative duties as assigned
To be successful in this role, you will need:
- A high school diploma or equivalent
- A minimum of two years of experience in a customer service-oriented role
- Proficiency with Microsoft Office products
- Experience with lending or leasing software, preferably Fiserv, Decision Pro, and Aspire
As a Senior Loan Servicing Specialist at North Shore Bank, you will have the opportunity to work in a fast-paced environment, prioritize your workload, and meet deadlines. You will also have the chance to develop your skills and knowledge in a supportive team environment.
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Senior Loan Servicing Specialist
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