Senior Loan Servicing Specialist

2 days ago


Brookfield, Wisconsin, United States Shenandoah University Full time
About the Role

We are seeking a highly skilled Senior Loan Servicing Specialist to join our team at North Shore Bank. As a key member of our consumer lending department, you will be responsible for performing critical tasks that require exceptional customer service skills and independent research.

Key Responsibilities
  • Process paid loans, including issuing releases, pulling notes, and processing files
  • Respond to customer inquiries and resolve questions or process requests
  • Generate reports for lien tracking and research missing titles on vehicle leases
  • Monitor consumer loan servicing email boxes and handle inquiries in a timely manner
  • Perform daily procedures to upload, validate, and book indirect loans and leases
  • Verify edit/audit sheets and confirm booking, making corrections as necessary
  • Verify correct lien position on all North Shore Bank vehicles and boats
  • Assist in research for new market areas and respond to calls from dealers regarding funding and programs
  • Perform regular file maintenance and administrative duties as assigned
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • A minimum of two years of experience in a customer service-oriented role
  • Proficiency with Microsoft Office products
  • Experience with lending or leasing software, preferably Fiserv, Decision Pro, and Aspire
What We Offer

As a Senior Loan Servicing Specialist at North Shore Bank, you will have the opportunity to work in a fast-paced environment, prioritize your workload, and meet deadlines. You will also have the chance to develop your skills and knowledge in a supportive team environment.



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