Student Success Advocate

4 weeks ago

Tacoma, Washington, United States Tacoma Community College Full time
Job Overview

Welcome to the Student Success Advocate position at Tacoma Community College, where you'll play a pivotal role in empowering students to achieve their academic and professional goals. As a key member of our Student Affairs team, you will assist the Career Center Coordinator in the daily operations of the Career Center, providing exceptional customer service to students and the community.

Key Responsibilities
  • Interact with prospective and current students, faculty, and staff, in person, by phone, and electronically, providing information about the career center and its resources.
  • Set up individual appointments for current and prospective students with the Career Center Coordinator.
  • Screen, prioritize, and respond appropriately to incoming telephone calls as the initial contact for the Career Center, resolving problems, responding to inquiries, and handling referrals for services.
  • Daily approve and post job postings internally and electronically.
  • Assist with putting together workshop materials and scheduling students for workshops.
  • Serve as the support staff for the annual job fair, program-specific job fairs, student employment fair, quarterly transfer fairs, and the professional skills academy.
  • Maintain and update department records, such as Outlook calendars, web pages, program flyers, and Job Fair database.
  • Participate in team projects, planning, cross-training across student services, and implementing improvements to the Career Center.
  • Participate in college meetings as appropriate.
  • Ability to proof-read cover letters and resumes for grammatical errors.
  • Perform related duties as assigned.
Qualifications
  • Associate's Degree from an accredited college.
  • 2 years of customer service experience.
  • OR equivalent education/experience.
  • Intermediate computer skills.
  • Excellent written and verbal skills.
Benefits

Tacoma Community College offers a comprehensive benefits package, including medical, dental, life insurance, and long-term disability insurance through the Public Employee Benefits Board (PEBB), along with retirement benefits through TIAA and the Department of Retirement Systems. Full-time faculty, classified staff, administrators, and professional staff are eligible for benefits. Hourly employees and part-time faculty may be eligible for benefits if, and when, they meet specific criteria and are notified by TCC Human Resources.

About Tacoma Community College

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. We are committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

Estimated Salary

The estimated salary for this position is $18.00 per hour, based on the title, job description, and location.

About the Location

Tacoma Community College is located in Tacoma, Washington, a city surrounded by outdoor recreational opportunities, including hiking, boating, and camping. Tacoma has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity, and community engagement.

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