Unified Communications Manager

7 days ago

Los Angeles, California, United States University of California Full time

Job Summary

We are seeking a highly skilled Unified Communications Manager to join our team at the University of California. In this role, you will be responsible for managing the implementation, development, and maintenance of JAMF (MDM), Healthcare Listener, and iOS shared clinical devices.

About the Role

  • You will manage the configuration, maintenance, and gold image of all UCLA-based shared devices for clinicians and patients.
  • You will oversee daily changes, updates, patches, and upgrades to the system as defined by our team policies.
  • You will participate as a member of the Connected Health Team.
  • You will facilitate and support other ISS unified communication systems and projects, updating SOP's and training materials as requested.
  • You will function as the team liaison to vendor resources related to these activities.
  • You will develop and execute action plans to remove project barriers relative to specific application builds.

Key Responsibilities

Applications Supported: JAMF, Healthcare Listener, iPhone Gold Image, Bedmaster, Vocera Vina, Scandit

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 10% of the time or as needed based on operational requirements. Please note that travel to the 'home office' location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding.

Requirements

  • At least 3-5 years of experience in a healthcare-related organization.
  • Extensive knowledge of best practices regarding workflows, policies, procedures, systems, and culture in the application area.
  • Bachelor's degree.
  • Previous management experience and effective leadership skills.
  • Prior iOS-based MDM application management experience preferred.
  • Prior experience with JAMF Preferred.
  • Superior organizational skills and customer service orientation.
  • Project management experience to manage project plans, lead meetings, prioritize, resolve conflicts.
  • Demonstrated skill in system workflow and business process flow analysis and design.
  • Demonstrated skill in business process flow analysis and design.
  • Prior experience with IT systems and systems development projects.
  • Demonstrated ability to influence and shape consensus, lead group discussions, and presentations to clinical and business operations leaders from across the organization.
  • Ability to establish and maintain a spirit of cooperation and respect, flourish in an unstructured environment, and always engage in professional and ethical conduct.
  • Ability to remain calm in difficult and stressful situations.
  • Must recognize problems, evaluate, and refer to the appropriate channels for action.
  • High functioning team skills, including active listening, rapport building, effective written & verbal communication, receiving, and delegating work assignments.
  • Ability to probe for information about the underlying needs of the organization.
  • Ability to identify, document, resolve, and/or escalate issues and maintain a complete issues log.
  • Ability to research, organize, analyze, and synthesize data to support effective decision-making.
  • Ability to manage multiple and competing tasks.

Salary Range

The salary range for this position is $102,500 - $227,700 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

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