Service Representative

4 weeks ago


Edwardsville, Kansas, United States Mark's Appliance Full time
Job Summary

Mark's Appliance is seeking a highly motivated and organized individual to join our service team as a Service Writer. In this role, you will be responsible for fielding incoming phone calls from customers, scheduling service calls, and providing exceptional customer service.

Key Responsibilities:

  • Answering phone calls and scheduling service appointments
  • Managing customer information and updating records
  • Providing excellent customer service and resolving issues in a timely manner
  • Working collaboratively with the service team to ensure seamless customer experiences

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of office experience preferred
  • Excellent verbal and written communication skills
  • Friendly, outgoing, and professional demeanor
  • Strong time management and organizational skills

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Retirement plan

Mark's Appliance is a local, family-owned business with a reputation for excellent customer service and competitive prices. We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.



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