Exceptional Member Service Representative

7 days ago


Fort Worth, Texas, United States Navy Federal Credit Union Full time
Job Summary

This role involves providing top-notch service to Navy Federal Credit Union members and prospective members. The ideal candidate will have excellent communication skills, be able to work independently and in a team environment, and possess a strong understanding of financial products and services.

About Us

Navy Federal Credit Union is a leading financial institution with a culture that is energized, engaged, and committed. We provide a meaningful career experience with highly competitive pay, generous benefits, and perks.

Responsibilities
  • Analyze and resolve member account and loan discrepancies
  • Assist members with submitting loan applications and credit card applications
  • Counsel members about Navy Federal's products and services
  • Ensure cash and negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Provide training and assistance to lower-level team members
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills and verbal and written communication skills
  • Strong research, analytical, and problem-solving skills
  • Strong organizational, planning, and time management skills
What We Offer

Navy Federal Credit Union offers a comprehensive benefits package, including medical, dental, vision, and life insurance. We also offer a 401(k) plan with a company match and paid time off.

The estimated salary for this position is $45,000 - $60,000 per year, based on the location and level of experience. Benefits and salary may vary based on individual circumstances.



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