Customer Service Ambassador
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CARSTAR Franchising, Inc.
Key Responsibilities:
- Establish and maintain exceptional customer relationships through effective communication and problem-solving skills.
- Capture customer sales by gathering prospect information, providing administrative support, and maintaining the customer reception area.
- Answer and direct phone traffic in a polite and courteous manner, ensuring a positive customer experience.
- Explain CARSTAR's repair process, including insurance claims processing, payment procedures, and repair techniques.
- Provide customers with CARSTAR's warranty information and perform follow-up sales calls on estimate quotes.
- Maintain the front office and customer reception areas, ensuring a clean and organized environment.
- Attend daily release meetings and perform other duties as assigned.
Requirements:
- 2+ years of customer service experience, preferably in a retail setting.
- HS diploma or GED equivalent required; college degree preferred.
- Excellent customer service, communication, and negotiation skills.
- Able to relate well to a diverse customer base and work well in a team environment.
- Valid drivers license and insurable driving record.
Physical Requirements:
- Ability to stoop, bend, and kneel, squat, kneel, and pull.
- Extended periods of kneeling, bending, squatting, and stooping.
- Carry and lift heavy objects (up to 50lbs).
- Standing, sitting, and walking.
- Performing repetitive motions.
Work Environment:
- Exposure to paint, fumes, and particles.
- Dirt and dust.
- Chemicals and toxins.
- Varying heat and cold.
- Intermittent noise.
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