X-ray Specialist Trainer and Technical Support Expert
1 week ago
Agfa Radiology Solutions is seeking a highly skilled Senior Trainer / Technical Support Specialist to join our Greenville SC office. This dynamic role offers a challenging environment combined with a supportive management structure.
About the PositionWe are looking for an experienced professional with a strong technical background in X-ray delivery, service support, or training. As a Senior Trainer / Technical Support Specialist, you will be responsible for providing knowledge transfer and training on our product line, managing and maintaining our Greenville training centre equipment, and offering escalated support to team members and field resources.
The ideal candidate will have at least ten years' work experience in a technical customer support, field service, or biomedical role, preferably with a company focused on X-ray delivery, service support, or training. Experience delivering X-ray DR Product Training is highly desirable.
Responsibilities- Provide knowledge transfer and training with regard to the product line.
- Manage and maintain Greenville training centre equipment.
- Provide escalated support for AGFA's DR product line to team members and field resources.
- Offer telephone and remote access, consultation, and technical expertise to Agfa customers, Field Engineers, Sales, and Implementation Team.
- Manage escalations, complaints to Tier 2 and Development, and follow through as point of contact to higher-level support teams.
- Participate in Regional Launch discussions regarding Service/Support readiness of your product specialties as required.
- Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status.
- Be eligible to travel (1 week per month if necessary).
- Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues.
- Participate in on-site visits at customer sites to provide escalated support when necessary.
- Degree or diploma or experience in a technological field or an equivalent combination of education and experience.
- Ten + years' work experience in a technical customer support, field service, or biomedical role with a company focused on X-ray delivery, service support, or training.
- Experience delivering X-ray DR Product Training a plus.
- Strong technical experience and the ability to work with teams in a virtual environment.
- Knowledge of networking and operating systems associated with X-ray and DR products.
- Excellent communication and customer service skills.
- Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation.
- Analytic and solution-driven.
- Eligible to travel when necessary.
- A dynamic global organization with a history of innovation and a strong product portfolio.
- A challenging environment combined with a supportive management structure.
- Career development and growth.
- A competitive salary and benefit package.
- A friendly work environment surrounded by dedicated and professional colleagues.
This is an excellent opportunity for a talented individual to grow their career in a dynamic global organization. The estimated annual salary for this position is $85,000 - $110,000 based on industry standards and location.
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